Payment Option

A Simple, Secure Way to Start Your Next Project.

We want checkout to feel as straightforward as choosing what you want to create. Yarnlume™ uses trusted payment providers and secure checkout technology to help protect your transaction from the moment you place your order.

1. Transaction Currency

Unless otherwise displayed during checkout, orders placed through the Yarnlume™ website are processed in United States Dollars (USD).

If your bank account or payment method uses another currency, your financial institution or payment provider may convert the transaction using its own exchange rate and may apply a foreign transaction or conversion fee.

Yarnlume™ does not control exchange rates, bank conversion charges, or additional fees assessed by your card issuer or payment provider.

2. Available Payment Methods

Payment options available to you may vary depending on your location, device, currency, and the checkout services currently supported on our website.

PayPal

If PayPal is shown during checkout, you may select it to continue to PayPal's secure payment environment and complete your purchase using the payment options available through your PayPal account.

Credit & Debit Cards

Major credit and debit cards supported by our checkout provider may be used when displayed as an available payment option.

The payment methods shown on the checkout page at the time of purchase are the payment methods currently available for your order.

3. Paying With PayPal

When PayPal is selected, you may be redirected to PayPal or shown a PayPal checkout window to authorize the transaction securely.

Depending on PayPal availability in your region, you may be able to:

Sign in to an existing PayPal account and use a saved payment method
Use another payment option made available directly by PayPal
Complete a guest card transaction where PayPal offers that feature

PayPal controls the payment methods, eligibility rules, authorization process, and checkout features shown within its own payment environment.

4. Paying With a Credit or Debit Card

If card payment is available at checkout, you can enter the requested billing and card information through our secure checkout interface.

Supported card types will be shown directly during checkout.

Your card issuer may require additional identity or transaction verification.
Billing information should match the information registered with your card provider.
A card issuer may decline or temporarily hold a transaction for its own security reasons.

If a card is declined or authorization does not complete, contacting your card issuer is usually the fastest way to determine the reason.

5. Payment Authorization

Placing an order may require authorization from your bank, card issuer, or payment provider before the transaction is completed.

In some cases, you may see a temporary pending authorization before the final charge is confirmed. The timing of pending authorizations and their release is controlled by your financial institution.

Yarnlume™ cannot manually approve a payment that has been declined by a bank or third-party payment provider.

6. Failed, Pending or Duplicate-Looking Charges

Payment Did Not Complete

If checkout is interrupted or a payment is declined, please verify whether you received an order confirmation before submitting another payment attempt.

Pending Charge

A pending authorization does not always mean a completed order exists. Your bank may temporarily display an authorization while the payment is being processed.

Possible Duplicate Charge

If you believe the same Yarnlume™ order has been charged more than once, contact us with your order number and the relevant transaction details so we can review the order records.

7. Personalized Project Payments

Personalized products such as Pet Portrait Studio, House Portrait Studio, and Heirloom Name Portrait may require custom design, preparation, or material selection after payment is confirmed.

Please carefully review all names, dates, uploaded images, personalization choices, and other information before completing your purchase.

Once personalized production or design preparation has begun, the ability to modify or cancel an order may be limited. Please refer to the applicable cancellation and return terms for additional details.

8. Payment Security

Protecting payment information is an important part of the Yarnlume™ checkout experience.

Payment details are transmitted and processed through the secure checkout and payment services used by our website. Yarnlume™ does not intentionally store full credit or debit card numbers on its own customer-service systems.

Secure payment providers may use encryption, fraud-prevention tools, identity checks, and other safeguards to help protect transactions.

For your own security, never send complete card numbers, security codes, or online banking passwords to us by email or ordinary customer support messages.

9. Billing Information

Please make sure the billing details entered during checkout are accurate.

Incorrect information may cause authorization to fail or trigger additional verification from the payment provider.

If your shipping and billing addresses are different, enter each one in the appropriate checkout field.

10. Order Confirmation

After a successful checkout, an order confirmation is normally sent to the email address provided during purchase.

Please review the confirmation carefully, especially for:

Purchased products
Quantities
Personalization details
Shipping address
Order total

If you notice an issue, contact us as soon as possible at service@yarnlume.com.

11. Payment Support

If you have a question about an order payment, billing detail, or checkout issue, you can contact Yarnlume™ customer support.

Email: service@yarnlume.com
Phone: +86 21 5839 5015
Business Hours: 8:00 AM – 10:00 PM

If your question relates to an existing order, please include your order number and the email address used at checkout. For your security, do not email us full card details, CVV/security codes, or banking passwords.

Choose Your Project. Checkout With Confidence.

From your first Botanical project to a personalized portrait or a sculptural piece for your home, we want the step between choosing and creating to feel simple, clear, and secure.

Yarnlume™ — Secure Checkout for Your Next Creative Project.