Company Information
Shanghai Manshen Intelligent Technology Co., Ltd.
Yarnlume™
Room J, No. 6, Lane 129, Huajiang Road, Jiading District, Shanghai, China
Wang Man
+86 21 5839 5015
service@yarnlume.com
91310114MAKBQXFN9J
8:00 AM – 10:00 PM
We’re Here for Your Creative Journey.
Questions about a project, your order, personalization, materials, or choosing the right Yarnlume™ collection? Our team is here to help make your experience easier from the first idea to the finished piece.
Company Address
Room J, No. 6, Lane 129,
Huajiang Road,
Jiading District,
Shanghai, China
Customer Support
Our team reviews customer messages during our business hours and works to provide clear, helpful answers as quickly as possible.
Business Hours:
8:00 AM – 10:00 PM
Please include your order number and the email address used at checkout when contacting us. This helps our team locate your purchase and assist you more efficiently.
How We Can Help
You’re always welcome to contact us about:
• Order status and delivery questions
• Product and Project Kit information
• Personalized portrait details
• Choosing fibers, palettes, or collections
• Sculpt Tool Studio Set questions
• Missing or damaged items
• Returns and general after-sales support
Whether you are beginning your first Yarnlume™ project or returning for your next one, we want every step to feel clear and supported.
Every Project Starts With a Question.
If there is anything you are unsure about, reach out. We are happy to help you find the information you need so you can spend less time wondering and more time creating.