Yarnlume™ is operated by Shanghai Manshen Intelligent Technology Co., Ltd. Our registered company information is displayed at the top of this page.

Yarnlume™ is a dimensional fiber-art and creative lifestyle brand built around the idea that handmade projects should become objects worth displaying, using, wearing, gifting, and keeping.

Our collections include wall art, personalized portraits, sculptural home projects, wearable projects, reusable studio tools, and project-specific fiber kits.

No. Yarnlume™ focuses on dimensional fiber sculpting, surface texture, layering, trimming, directional fiber placement, relief, and guided composition.

Some projects may use familiar textile materials, but the creative experience is designed around sculptural fiber art rather than traditional knitting or crochet techniques.

No. Many Yarnlume™ projects are designed to be approachable for beginners.

Project-specific guides may include color placement, texture direction, depth, finishing, and composition guidance so you are not starting from a blank surface without direction.

Sculpt Tool Studio Set is the reusable tool foundation for compatible Yarnlume™ sculpting projects.

Rather than purchasing the same main tools with every project, customers can build a studio once and then continue with compatible Project Kits.

No. The core concept is that compatible reusable tools can be used again across future Yarnlume™ projects.

If you already own the required studio tools, you can choose compatible Project Kits without purchasing the full studio setup again.

Contents vary by project, but a Project Kit may include:

• Project-specific fibers
• Prepared or mapped foundation material
• Color guidance
• Texture or depth guidance
• Finishing instructions
• Structural components where required
• Hardware or accessories where applicable

Please check the individual product page for the exact contents of the project you are purchasing.

Not necessarily, and that is part of the handmade nature of Yarnlume™.

Fiber placement, trimming, tension, relief height, natural material variation, lighting, and individual technique can create small differences from photographed examples.

Product imagery should be viewed as a reference for the intended design direction rather than a guarantee of an identical handmade result.

The Yarnlume™ creative system can include projects across several categories, such as:

• Botanical fiber art
• Landscape and coastal fiber art
• Personalized portraits
• Sculptural home objects
• Tabletop projects
• Wearable and fashion projects
• Gift-oriented keepsakes

Personalized projects are prepared around information supplied by the customer rather than using only a standard design.

This can include pet photographs, house photographs, family names, wedding dates, anniversary dates, locations, colors, or other meaningful details.

Available personalization depends on the product. Options may include:

• Pet photograph
• House or building photograph
• Family surname
• First names or initials
• Wedding date
• Anniversary date
• Year established
• Location
• Short phrase
• Selected palette or design style

A clear, well-lit photograph generally gives the strongest reference.

Ideally, the pet's face, markings, coat colors, and important features should be visible without heavy filters, strong shadows, or major obstruction.

Choose a photo where the main façade, roofline, windows, doors, and defining architectural details are clearly visible.

A front-facing or lightly angled image with good daylight usually provides the most useful reference.

Depending on the selected version, the composition may include a surname, couple's names, initials, meaningful date, location, year, short phrase, or selected symbolic details.

We recommend keeping the design focused so the main name remains the strongest visual element.

Contact us as quickly as possible at service@yarnlume.com.

We will make reasonable efforts to update the information before custom preparation begins. Once design preparation or production has started, changes may no longer be possible.

Unless otherwise displayed during checkout, purchases are processed in United States Dollars (USD).

Your bank or payment provider may apply its own exchange rate or currency conversion fee if your account uses another currency.

Available payment options are shown during checkout and may vary by region, device, currency, and payment provider.

Where available, these may include PayPal and supported credit or debit cards.

Payments may be declined by a bank or payment provider for reasons such as incorrect billing information, insufficient authorization, security screening, card restrictions, or other provider-specific rules.

Your bank or payment provider usually has the most detailed information about a declined authorization.

Most standard orders are prepared for dispatch within approximately 2–4 business days after payment confirmation.

During major promotions, holidays, or high-volume periods, preparation may require up to approximately 5 business days.

Personalized projects may require additional preparation because custom layout, material selection, or production steps may be required.

Estimated transit times after dispatch are generally:

• United States: 10–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Other international destinations: 15–20 business days

These are estimates rather than guaranteed arrival dates.

Our standard Shipping Policy currently provides for a flat $5.99 shipping fee per order unless a different shipping promotion or checkout offer is displayed.

Depending on the product, inventory, destination, and fulfillment arrangement, orders may be prepared or dispatched from different production or fulfillment locations.

The shipment origin does not necessarily match our registered company address.

Once a shipment has been dispatched and tracking becomes available, the relevant tracking information will normally be sent to the email address associated with your order.

Initial carrier scans can sometimes take 1–3 business days to appear.

Short gaps between carrier scans can occur during transit.

If there has been no meaningful update for an extended period, email service@yarnlume.com with your order number and tracking information so we can review the available shipment details.

First check:

• Your entrance, porch, mailbox, or other safe-drop areas
• Household members
• Neighbors
• Building reception or mailroom
• The delivery carrier

If the package still cannot be located, contact us with your order number and tracking details for further review.

Contact us as soon as possible after placing the order.

We recommend submitting cancellation requests within approximately 12 hours whenever possible.

Once fulfillment, personalized design preparation, production, or shipment has begun, cancellation may no longer be available.

Contact service@yarnlume.com as quickly as possible with your order number and corrected address.

Address changes cannot be guaranteed once fulfillment or shipment has started.

Eligible non-personalized products may generally be returned within 30 days of confirmed delivery, subject to our Return & Refund Policy.

Returned items generally need to remain unused, complete, unassembled, and in their original packaging.

Project Kits that have already been cut, sculpted, assembled, glued, stitched, trimmed, or otherwise used may not qualify for ordinary change-of-mind returns.

Contact customer support if there is a defect, missing component, or other product issue.

Because personalized products are prepared specifically from customer information, they are generally not eligible for ordinary change-of-mind returns once customization has begun.

This does not affect rights relating to products that arrive damaged, defective, materially incorrect, or where applicable law provides otherwise.

Email service@yarnlume.com with:

• Your order number
• The email address used at checkout
• The product you wish to return
• The reason for the return
• Relevant photos when applicable

Wait for authorization and return instructions before sending the parcel.

Please do not automatically send merchandise to our registered company address.

Approved returns may need to be sent to a designated return facility. Customer support will provide the appropriate return address and instructions after the request is approved.

Once an authorized return has been received, inspected, and approved, refunds are generally issued to the original payment method.

Please allow up to approximately 10 business days after refund approval for processing. Your bank or payment provider may require additional time before the credit appears.

Contact us as soon as possible, ideally within 72 hours of delivery where reasonably possible.

Include your order number and clear photographs of the damaged product, affected components, outer packaging, and shipping label where relevant.

After review, we may provide an appropriate replacement, replacement component, reshipment, or refund solution.

You may not need to return the entire project.

Send us your order number and a clear photo of the contents received. If a required component is confirmed missing, we may arrange to send the missing item separately.

Contact service@yarnlume.com with your order number and photos of the item received.

Once confirmed, we will review the appropriate correction, replacement, or refund solution.

You can contact us using:

Email:
service@yarnlume.com

Phone:
+86 21 5839 5015

Customer Service Hours:
8:00 AM – 10:00 PM

For an existing purchase, including the following usually helps us review your request more efficiently:

• Order number
• Email address used at checkout
• Clear description of the question or issue
• Photos or videos when the issue is visual
• Tracking number when the request relates to shipping